Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, DHI, welfare support, schools, housing support officers, children’s centres, health visitors, social services, PEOPLE and some more local charities.    Some useful numbers to get a voucher….                                                         Welfare Support   01225 396638 / 477277      C.A.B.   0344 848 7919 / 0345 404 0506         National CAB/ Trussell Trust line 0808 208 2138  (could be a 10 min wait!)                    DHI    01761 419086                      Probation Service    01225 730600                                  Family Support  01225 396218    Health Visitors Children Team     07595090212          Radstock Children’s Centre  01225 396660, who also hold numbers for Health Visitors.       Compassionate Community Hub 0300 247 0050       Southside Project  01225 331243

 1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0808 2082138 for free (open Monday to Friday, 10am to 4pm). You’ll confidentially talk to a trained Citizens Advice agent and, if needed, they’ll issue you with a food bank voucher. 

Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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