Get Help

Extra help

Here are a list of local groups who may be able to help you out of your situation or give you some extra support.

Energy Bill advice  

Contact your energy supplier sooner  rather than later – get someone else to speak for you but the energy supplier may ask you for permission to talk to them.

~Let’s Talk Energy Fund

The Let’s Talk Energy Fund can help customers who are struggling to pay their bills. It can also help applicants by providing replacement household items such as cookers, fridges, fridge-freezers and washing machines – and also help to replace and repair gas and oil boilers.

In order to be considered for assistance from the Let’s Talk Energy Fund applicants need to be in receipt of one of the following benefits or have a gross household income of less than £16,190:

  • Pension Guarantee Credit
  • Child Tax Credit
  • Working Tax Credit
  • Income Support
  • Income-based Job Seeker’s Allowance (Contribution based JSA does not qualify)
  • Income – Related Employment Support Allowance (Contribution based ESA does not qualify)
  • Universal Credit

Check to see if there is a Local Welfare Assistance Fund – a local crisis fund for emergencies that you can benefit from – to check what is available near you visit

 Stay in control of your energy account – are you on the right tariff; are you on the best method of payment?

See if you are eligible for some extra financial help – suppliers have schemes to help if you are in debt. Many have trust funds that they can use to help people on low incomes.

Wessex and Bristol Water have an online form if you are struggling to pay.

Talk to other national or local organisations –

CAB – 0800 328 0006

National Debtline 0808 808 4000


 Turn2us  0808 802 2000

Improve energy efficiency – switch off  unused lights; reduce appliances on stand-by; use the economy button on appliances; only boil the amount of water you need; defrost the fridge and freezer; use draught excluders; use low energy bulbs; put reflective foil behind radiators.

‘How to use Heating’ guide on

Wessex Resolutions CIC

Finance solutions for home repairs – not for profit – 01823 461099 [email protected]


Debt Advice

Christians Against   01274 760720  [email protected]

National Debtline 0808 808 4000


Turn2us  0808 802 2000

Debt Advice Foundation

Money Advice Service



Turn2Us – benefit checker, sees if you are worse or better off on UC, checks you are getting all the benefits you are entitled to, grants offered, specific info required.

DWP – 0800 1690310 –

Jacob Rees-Mogg, MP – if there is a problem with your claim –  0117 9872313

[email protected]


Useful contacts

B&NES: The Hollies, High Street, Midsomer Norton BA3 2DP ( and

Citizen’s Advice

At the ‘One Stop Shop’ The Hollies, Misdsomer Norton  CAB – 0344 848 7919  and click the MSN icon

MSN Drop-ins sessions Tuesday and Friday 9.30 – 2pm     Phone chats Monday – Friday 10 – 4pm


Family Support

Mums and Tots

Monday + Wednesday  1.30-3pm Toddlers, Wesley Hall, Paulton  Methodist Church – contributions

Mon, Tues, Thurs, Fri – Peasedown St John – Little Ones 10- 11.30 £1 donation

Monday – Messy Play Toddler Group 9.30-11am at  Longvernal Primary School. Open to all families with children under 5 years.

Tuesday  9.30-11.00am Paulton Baptist church – Donation

Tuesday +Thursday 9.30 – 11.00 am  MSN Town Hall   £1.50

Wednesday  10.00 – 11.30 am  Salvation Army Hall  £1.50 (no-one turned away)  1.00 – 2.30pm MSN Methodist Church

Wednesday Mornings -Paulton Scout Hut – Messy Play

Friday   9.00 – 11.00 am  St Nicholas Church  Radstock  £1.50

Mumsnet  – online advice.

Facebook groups – ‘What’s on for children’  tells you about all the activities on offer

Wansdyke Play Association – MSN Town Hall  01761 568242    [email protected]

Gingerbread (Single parents, equal families)

Health visitors – Somer Valley West Health Visiting Team (MSN and Paulton), Salisbury Road, Paulton, BS39 7SB   01225 831794  [email protected]

Family Information Service –  01225 395343  [email protected]

Healthy Start Vouchers– Free milk, fruit and veg for children under 4 on benefits www.


Mental Health and Wellbeing

Oasis – Listening Project – Midsomer Norton Methodist Church – 10 am – 12 noon – Every Friday and 1st and 3rd Saturday

Bath Carers – 1 Riverside Cottages, Radstock – 0800 0388885

Off the Record – a service for young people 01225 312481  [email protected]

Suicide Salvation – 1st Thursday  6.30 – 8.30 pm  Salvation Army Hall

Men’s Shed – 07818 420685 – [email protected]  – – £5 per session

Repair Cafe, Bath. – electrical equipment repaired for free – Oriel Hall, Larkhall, Bath BA1 6RA

Paulton Stroke Support Group – Thursdays 1.30-3.30pm – Memorial Hall, Salisbury Rd.

Curo Independent Living – support at home  0300 123 2461


Hope Group – 1st Monday – St John’s Church Centre, Chilcompton

Memory Café   Mondays  2pm   St John’s Church Centre, Chilcompton

Wellbeing Options – from BaNES

Parent and Carer Coffee Morning – Tuesday at MSN Methodist Church, 9.30-11am (alternate weeks) – relax over a cuppa and chat – a play corner for the little ones

AgeUK[email protected] – 01225 466135

W.I. – first Tuesday of the month, 7.30 in the Church Hall, High Littleton   01761 568125

Banes Drug and Alcohol Services –

DHI[email protected] – 01225 329411

Alzheimer’s Society Pinelea Day Centre, MSN. 01225 396426    [email protected]

Bereavement counselling

Cruse Bereavement Care, 2 Westfield Court, Radstock, 01761 417250

Child Death helpline   0800 282986          Winston’s Wish     0808 8020021


Youth Clubs

Youth Hub – PSJ  01225 395055         Radstock  01761 433288

Radicals – St Nicholas’s Church Centre, Radstock, Friday 7pm

Advice and Support – Radstock Youth Hub – 01761 433288

Wansdyke Youth Club – Thurs 5.30-7.30 – MSN Town Hall



SWAN Transport  01761 439548

Community Service Vehicle – MSN and Radstock – 01761 416910

Dial-a-ride – MSN and Radstock – 01761 417504


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