Recording Personal Details | Somer Valley Foodbank

Recording customer details: how we use your information

Data Privacy Statement

The foodbank keeps data about clients in a secure database.
This is means the data from your foodbank voucher.
Sometimes there may be some extra notes, and might keep other information which we needed in order to give you extra help.

We keep your data as secure as possible.

We never give or sell data to any other body.

We need the data from foodbank vouchers in order to check how many times people come to the foodbank, and to be able to give reports about the need for foodbanks.

Under data protection legislation, we must have a “lawful basis” for holding your data. Our “lawful basis” for holding your voucher data is called “legitimate interest”. This is because it is reasonable for us to have your data, in order for the foodbank to operate as expected.

Under data protection legislation, you have several rights:

A right to know what data we hold about you
A right to have a copy of the data we hold about you
A right to have errors in your data corrected
A right to object to us holding your data, or using it
A right for your data to be deleted, if we keep it longer than needed

In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

We will not transfer personal data outside the UK, the EU or to anywhere else.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right). You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances. You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

The data protection officer is Paul Woodward, 07729523986 [email protected]

A full statement can be found at https://somervalley.foodbank.org.uk/privacy

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Privacy Statement

Privacy Statement
Somer Valley Foodbank takes data security very seriously.
The Foodbank holds the names, postal addresses and email addresses of known supporters and volunteers.
This supporter data is only used to send newsletters or similar communications.
Under data protection regulations, these communications are sent to you because the Foodbank has a “legitimate interest” in keeping supporters informed.
The data is held securely on the password-protected email account and is only accessed by the Foodbank manager and Agency Co-ordinator.
Donor information, ie: name of the organisation and a named person in some cases, is kept on the password-protected Trussell Trust database.
Supporter data is not accessible to any other people and is not used for any purpose other than sending newsletters.
It is never shared with any other organisation.
Supporters can unsubscribe from the list at any time they wish.
Somer Valley Foodbank keeps a record of supporters who have unsubscribed, to make sure they are not accidentally included in later communications.
Date: August 2018

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